Airline gives customer friendly solutions to severe winter weather

In an article on PR Newswire, Continental Airlines announces its solutions for severe weather this Wednesday. Flights are expected to be delayed or even cancelled. The subheading for the article states the following, "costomers traveling to impacted cities may reschedule without penalty; continental.com provides latest flight information and operations summary." Later in the article is the following statement, "customers scheduled on flights to, from or through affected airports Wednesday, Dec. 9, 2009, including Continental's New York hub at Newark Liberty International Airport, are permitted a one-time date or time change to the itinerary without penalty. If a flight has been canceled, a refund in the original form of payment may be requested. Complete details are available at continental.com." Then there is more information given on the fastest and most convenient way to change travel plans.
The PR Rep. for Continental is doing his job. This is the type of the thing that could be a nightmare for an airline, but becuase they are getting the word out through the media that they are working with customers and how they are solving the problem, they will maintain a good image in the eyes of the public.